Grow your sales
Offers customers another way to order from you, adding incremental sales
Build your brand
Customers discover your brand in the Pickup section of the app and in-store
Create relationships
Meet customers face to face, and encourage them to return for a meal in-house
The benefits of Pickup
Cost effective
Customers collect their meal direct from you and save on delivery costs, encouraging more frequent orders.
When a customer opts for Pickup you save on commission too.
All the same kit
No additional technology, or investment is needed to enable Pickup, alongside Delivery.
For ease and flexibility, you'll use the same device for all orders.
COVID-safe
Just like rider handovers, maintain safe distancing for customer collections with contact-free Pickup.
Comply with COVID-19 regulations by reducing interactions.
Flexible ordering, for you and your customers
A few more ways we can help you to generate more customer orders
Frequently asked questions
If you're in an area where Pickup is more popular, we may contact you to suggest you enable this delivery method when you join Deliveroo.
If you're a new customer, you can enable Pickup during onboarding. Once you're a partner you can also use Hub's 'Help' tab, to request that we enable Pickup for you.
Pickup not working for you? You can easily switch it off in Hub too. Find out more about getting started with Pickup.
Yes, but you can have different menu items for both Delivery and Pickup.
For the same menu item, the prices should be the same for both Delivery and Pickup.
Yes, our promotional tool, Marketer can be enabled for Delivery and Pickup.
Marketer is a great way to grow your customer base, especially with customers seeking better value meals, by offering menu item or whole menu offers.
Find out more about Marketer.
If a customer complains in store, their complaint can often be dealt with more quickly by your staff.
If a customer requires a refund for a Pickup order, after they've left your restaurant they can request this in the Deliveroo app.
