Deliveroo Global Partner Privacy Policy

If you have any queries or requests about this privacy policy or how we handle your information more generally, you can get in touch by contacting our local Partner Support team (see the “Deliveroo Group Company Details” section below). For DfW accounts, please contact your DfW representative.

As part of our commitment to your privacy, we want to be clear about the types of information we collect. We collect your information in a variety of ways, such as when we onboard a restaurant as a new partner and when you use the Business Apps. More details about how your information is collected are listed below.

We will only process your information if there is a reason for doing so, and if that reason is permitted by law. 

We process your information where we have a justifiable reason for doing so. We have listed these reasons below.

Where we have a lawful basis for doing so (and are permitted to do so by law) we will use your information to let you know by email, post, phone, SMS, push notifications or in-app messages about Deliveroo’s products and services and/or any promotions from third parties relevant to your business (such as about broadband and telecommunications services, payment processing, and customer review platforms). Where local law requires us to, we will ask for your consent before sending the relevant communication and offer an option to unsubscribe from these communications.

The information we collect about you is transferred to and stored on our servers located within the EU.

In some cases the personal information we collect from you as a Deliveroo Partner Representative may be processed outside of the country in which you reside, such as in the United States, the Philippines and in the other countries in which Deliveroo operates (which are set out on restaurants.deliveroo.com). These countries may not have the same protections for your information as in your country of residence. However, we are obliged to ensure that your information processed by us and our suppliers outside of your country is protected in the same way as it would be if it was processed within your country. 

Whenever we transfer your information outside of the UK or EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• we will only transfer your information to countries that have been deemed to provide an adequate level of protection for personal information; or
• where we use certain service providers, we may use specific contracts approved for use in the UK or the EEA, as applicable, which give personal information adequate protection. 

We will only retain your information for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain information for a longer period in the event of a complaint.

We adopt robust technologies and policies to protect your information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We have implemented procedures to deal with any personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

In certain circumstances, under local data protection law, you may have rights in relation to the information we hold about you. We will handle a request to exercise these rights in line with the applicable law.

We update this privacy policy from time to time, so remember to check back in every so often, in case anything has changed and, where appropriate, we will notify you of the changes, for example by email or another method. Any changes to our privacy policy will be posted on the Deliveroo website and to the Business Apps and, as appropriate, through notification in the Business Apps or by email.

This privacy policy was last published on: 26 September 2023

UK

• Entity: Roofoods Ltd, The River Building, 1 Cousin Lane, London, EC4R 3TE, United Kingdom.
• Partners
• For prospective partners: restaurantsupport@deliveroo.co.uk

IRELAND

• Deliveroo Ireland Limited, 2 Dublin Landings, North Dock, Dublin 1, Ireland.
• For partners
• For prospective partners: restaurantsupport@deliveroo.co.uk

BELGIUM

• Deliveroo Belgium SPRL, WeWork Botanic, Botanic Building, Boulevard Saint-Lazare 4, 1210, Saint-Josse-ten-Noode. Brussels, Belgium.
• Contact

FRANCE

• Deliveroo France SAS, 36 rue La Fayette, Paris, 75009, France.
• Contact

ITALY

• Deliveroo Italy SRL, Deliveroo c/o Via Carlo Bo 11, Milano, CAP 20143, Italy.
• Contact

HONG KONG

• Deliveroo Hong Kong Ltd, Room 1901/ 19F, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong.
• Partners
• Prospective partners can contact our hotline at: 58081733

SINGAPORE

• Deliveroo Singapore Pte Ltd, 135, Cecil Street, #10-01, Philippines Airline Building, 069536, Singapore.
• Partners
• For prospective partners: restaurantsupport@deliveroo.co.uk

UNITED ARAB EMIRATES

• Deliveroo DMCC, Unit No 123, DMCC Business Centre, Level No 1, Jewellery & Gemplex 3, Dubai, United Arab Emirates.
• Partners
• For prospective partners: restaurants@deliveroo.ae

QATAR

• Deliveroo LLC, Office No.G33, Plazza Level, QQ05A, Qanat Quartier, Regus AL Jaidah Business Centre, No. 18, Doha, Qatar.
• Partners
• For prospective partners: restaurants@deliveroo.com.qa

KUWAIT

• Roofoods Consumer Products Delivery Gulf SPC, Al Mirqab, Al Soor Street, Burj AlShaya, Floor 10, Unit, 20, Kuwait City, Kuwait.
• Partners
• For prospective partners: restaurants@deliveroo.com.kw