Deliveroo Partner Global Privacy Policy
Where this privacy policy refers to “Deliveroo”, “we”, “us, “our”, this means one or more of the particular group companies (each a “Group Company”) that processes your personal data for its respective independent purposes. Except as stated otherwise, each Group Company is an independent controller of your personal data. For more information about our Group Companies, see Section 10 (Deliveroo Group Company Details).
Deliveroo is committed to protecting the privacy of individuals (“Deliveroo Partner Representatives”) who are representatives of a company which has a corporate relationship with Deliveroo, or is a prospective business partner of Deliveroo, including restaurant partners, Deliveroo for Business clients, Deliveroo suppliers and restaurant suppliers (“Deliveroo Partner”).
This includes Deliveroo Partner Representatives who use technology provided by or on behalf of Deliveroo, including Restaurant Order Manager (“ROM”), Restaurant Home and the food brokerage application (the “Business Apps”) and related services and websites.
Please read the following privacy policy which explains how and why we collect, use and protect your information under the following headings:
- Contact details
- Information that we collect about you
- Use of your information and why
- Direct marketing
- Sharing your information
- Retention of your information
- Your rights
- Changes to our privacy policy
- Complaints
- Deliveroo Group Company Details
1. Contact details
If you have any queries or requests concerning this privacy policy or how we handle your data more generally, please get in touch with us by contacting our Data Protection Officer:
2. Information that we collect about you
We collect your information in a variety of ways, such as when we onboard a restaurant as a new partner and you use the Business Apps. More details about how your information is collected are listed below.
3. Use of your information and why
We will only process the data we collect about you if there is a reason for doing so, and if that reason is permitted under data protection law. We will have a lawful basis for processing your information if: we need to process your information for the performance of a contract with you, or at your request before we enter into a contract; we have your consent; we have a justifiable reason for processing your data; it is in the public interest for us to process your data; or we are under a legal obligation to do so.
4. Direct marketing
Where we have a justifiable reason for doing so (and are permitted to do so by law) we will use your information to let you know by email about Deliveroo’s products and services and/or any promotions from third parties relevant to your business (such as broadband and telecommunications services, payment processing, and customer review platforms), except where local law requires us to obtain your consent, in which case we will obtain your consent prior to sending the relevant communication. You always have the option to unsubscribe from these emails.
6. Retention of your information
We will not retain your information for any longer than we think is necessary for our purposes.
7. Your rights
Under your local data protection law, you may have a number of rights concerning the data we hold about you. For additional information on your rights in your local country, please contact your data protection authority. If you wish to exercise any of these rights, please contact us using the contact details set out below. If you are in the EU, you have the following rights under EU data protection law:
8. Changes to our privacy policy
Any changes to our Privacy Policy will be posted on the Deliveroo website and to the Business App and, as appropriate, through notification in the Business App or by email.
This privacy policy was last updated: 6 November 2019
9. Complaints
If you’re not satisfied with our response to any complaint or believe our processing of your information does not comply with data protection law, you can make a complaint to the data protection regulator in your local jurisdiction or by contacting Deliveroo using the contact details in the Contact Us section:
UK - The Information Commissioner’s Office (ICO)
Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Telephone number: 0303 123 1113
Website: www.ico.org.uk
Roofoods Limited, The River Building, 1 Cousin Lane, London, EC4R 3TE, United Kingdom
10. Deliveroo Group Company Details
Roofoods Limited, The River Building, 1 Cousin Lane, London, EC4R 3TE, United Kingdom
