Live order support staff

Live Order support

24/7 telephone support for all Live Orders

Quick solutions

Quick solutions

Search our Help Center for answers to common questions

Manage your account in Hub

At your fingertips

Manage your account and contact our team in Partner Hub

Where to find support and information

Help Center

Our Help Center is kept up to date with detailed how-to guides, advice for running your Deliveroo business and answers to common questions.

Just search for the topic you need help with.

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Partner Hub

Partners can log in to Restaurant Hub to update their menu, change their opening hours, download invoices and create promotions.

You can also submit a query in the ‘Help’ tab, or speak to our team on Live Chat, Monday to Friday, 10am-6pm GMT.

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Partner Success Tools

Get the tools you need to succeed with our helpful blogs, guides and videos.

Whether you're new to Deliveroo, looking to grow your sales or innovate in your business.

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Not a Deliveroo partner yet?

Common partner questions

  • Sign up - Tell us about your business.
  • Set up - Upload your menu, schedule your photoshoot and if you need one, we’ll send your tablet.
  • Sell - Switch on your tablet and start tracking orders with Partner Hub.

We do our best to let you know if your application is successful within 7 days of applying.

  • Access to our highly-trained rider network
  • All-in-one wireless tablet and printer device
  • Partner Hub account, where you can manage orders, and access tools to grow your business
  • In-app marketing and promotion opportunities with Marketer
  • Professional photography pack
  • Branded products to promote your business in-store
  • Discounted supplies and packaging

If you have an urgent query for an order that's currently in progress you can contact our UK Live Order support team on 3902 3057 8333

Please note the team are unable to resolve any other type of query on the above line.

Partners can instantly update their opening hours by logging into Partner Hub and selecting the Settings tab and then clicking on 'Opening hours'.

Partners with access to Menu Manager can make quick and easy changes to their existing Deliveroo menu by logging in to Partner Hub and selecting the 'Menus' tab.

If you don't have access to Menu Manager, click the 'Help' tab in Partner Hub You can request menu changes on the 'Get in touch' form.

Edits can take up to 3 days, but we do our best to get them done as quickly as we can.

Partners can view and download all their invoices by logging in to Partner Hub and selecting the 'Invoices' tab.