At Deliveroo we want our partners, riders and customers to have the best possible food delivery experience with us. Riders are required to act professionally and take due care when providing delivery services.
Our Community guidelines set out the behaviour we expect from riders when they are riding with Deliveroo.
If we are made aware of a rider acting in breach of their supplier agreement, we will investigate and take any appropriate action.

Riders can use a bicycle, scooter, motorbike or can walk for deliveries.

Our technology will match each order to the rider who is best able to deliver it safely and efficiently, based on a number of factors such as delivery distance and rider availability.

The safety and well being of riders is our priority. We provide free insurance and reflective kit for all riders, and run regular road safety campaigns.

In response to the COVID-19 pandemic, Deliveroo introduced contact-free delivery and pickup. Riders can also request free face masks and hand sanitisers from Deliveroo. Read our contact-free guidelines for riders.

You can choose how you partner with us. When you sign up we offer different options for set up and delivery, so you can pick the right products for your business.

Deliveroo provides free rider accident insurance and free rider public liability insurance to all riders (and their substitutes) whilst they are logged on to our app and for one hour afterwards.

Find out more on our insurance partner's website.