Have a question, need help or want some advice?
We’re here for you, and can provide support in a number of ways.
Telephone support for all Live Orders
Search our Help Center for answers to common questions
Manage your account and contact our team in Restaurant Hub
Our Help Center is kept up to date with detailed how-to guides, advice for running your Deliveroo business and answers to common questions.
Just search for the topic you need help with.
Partners can log in to Restaurant Hub to update their menu, change their opening hours, download invoices and create promotions.
You can also submit a query in the ‘Help’ tab, or speak to our team on Live Chat, Monday to Friday, 10am-6pm.
We do our best to let you know if your application is successful within 7 days of applying.
If you have an urgent query for an order that's currently in progress you can contact our HK Live Order support team on 852 5808 8725
Please note the team are unable to resolve any other type of query on the above line.
Partners with access to Menu Manager can make quick and easy changes to their existing Deliveroo menu by logging in to Restaurant Hub and selecting the 'Menus' tab.
If you don't have access to Menu Manager, click the 'Help' tab in Restaurant Hub. You can request menu changes on the 'Get in touch' form.
Edits can take up to 3 days, but we do our best to get them done as quickly as we can.